Call centre
We operate the latest call management and computer technology to ensure the swift and fluent handling of calls to minimise your call charges. The use of our call centre provides you with continuity and flexibility regardless of demand and the multi-channel methods used by today's consumer.
Our facilities include:- The latest ISDN and VOIP equipment supported by call management and voice activated back-up services
- Systems to allow us to respond to your project by call, email, SMS or voice message
- Using CLI and excellent scripts dedicated to each campaign, so our contact centre provides a seamless service representing your brand and company
- Project management
- Timely, precise, relevant reports and analyses
- Responses from fax, email, text, data imports and postal requests
- Experienced telephone communicators, product trained for cost-effective and efficient call handling
- Direct entry of data onto your website
- Import of data files from your website
- Valuable reports on responses to your media spread
- Acting as an overflow or contingency site only if that best suits your needs
- Emergency and contingency call centre services when required
- Business to business outbound telemarketing campaigns
Thanks to Arden's many years' experience of and foundations in programming and IT, your campaigns can benefit from a multi-functional data collection and production suite of programs. The system is capable of producing a variety of reports to keep you fully informed and allows our staff access to details, increasing their ability to field customer service calls. The system is web-enabled and capable of interaction by you if desired.