Response management, handling and fulfilment
Response fulfilment is the management of any action you have promised your customer or client, using any of the many communication channels your customer chooses – web, telephone, sms, email, post or fax.
Our services include:- Advice and help on project set-up
- Customer service lines
- Project, competition and prize draw management
- On-pack promotions and fulfilment
- Self-liquidating promotions
- DRTV campaign handling
- Loyalty and incentive scheme fulfilment
- Warranty management
- Client banking services
- Membership cards etc
- Information requests
- Pack fulfilment and delivery
- Refund payment processes and management
plus related services:
- Complaint database management services
- Direct mail
- Database management
- Mechanised and hand-fulfilled despatch
- Packaging
- Telemarketing
- Polywrapping, enclosing, direct mail
Response management is a broad and diverse service, available as multi-channels to match your customers' modern lifestyles.